THESE TERMS AND CONDITIONS ARE OF LIMITED DURATION AND COVERAGE. These terms and conditions extend only to original purchasers of the system(s) and located within the 48 contiguous States and the District of Columbia and to any person who buys the system(s) and these terms and conditions from the original purchaser or a subsequent transferee, as long as all transfer procedures in these terms and conditions have been complied with and transfer fees, if any, have been paid (see "Transfer of this Services Package" below). These terms and conditions extend only to uses for which a covered system was designed. If you use a covered system in a way that it was not intended to be used, this on-site service package is void, and we will not be obligated to repair or replace the system. The services we agree to provide under these terms and conditions are repair services that are necessary because of any defect that exists or occurs in materials or workmanship in the system(s) or in any system component covered by these terms and conditions. Preventive maintenance is not included. Installation, de-installation, or relocation services and operating supplies are not included. Repairs necessitated by software problems, or as a result of alteration, adjustment, or repair by anyone other than us (or our representatives or assignees) are not included. We are not obligated to repair any system or system component that has been damaged as a result of: (i) accident, misuse, or abuse of the system(s) or component (such as, but not limited to, use of incorrect line voltages, use of incorrect fuses, use of incompatible devices or accessories, improper or insufficient ventilation, or failure to follow operating instructions) by anyone other than us (or our representatives or assignees), (ii) an act of God such as, but not limited to, lightning, flooding, tornado, earthquakes, and hurricanes, or (iii) moving the System(s) from one geographic location to another or from one entity to another.
If You Move Your System
If you move your system(s) to a geographic location in which the service coverage you purchased is not available at the same price as you paid for these terms and conditions, you may incur an additional charge to maintain the same categories of service coverage at the new location. If you choose not to pay such additional charge, your service may be automatically changed to categories of service that are available at such price or a lesser price in such new location with no refund available.
Optional & Extended Services
With regard to any services that are not within the coverage of these terms and conditions, it will be within our discretion whether to perform the services, and, if we elect to perform the services, the services will be subject to an additional charge to be paid by you.
On-site spares
On-site service levels require that necessary spare parts be on site prior to dispatch of an Engineer. For best service levels, we strongly recommend that spares kits be obtained at the time of purchase. If the customer does not have the needed parts on site, Broadberry Data Systems will make every effort to obtain the part and have it advance replaced within one business day. However, this effort is dependent on parts availability and delays may occur. Again, we strongly recommend that a selection of spare parts be purchased and stored at your facility.
Your account manager can help you determine which parts to have on hand.
